Policies

PRIVACY POLICY

Your visit to peterfieldcustom.com and your access to its website and its services are governed by the following conditions. Any person that shops from Peter Field or visits the peterfieldcustom.com website accepts these conditions.

PETER FIELD SHOPPING

All purchases made from peterfieldcustom.com are passed through a secure server so your credit card information is protected. We respect your privacy we do not share, sell or rent your information to third parties.

GIFT CERTIFICATES

The Peter Field Gift Certificate can be used online at peterfieldcustom.com or in any Peter Field store to purchase product only. Peter Field Gift Certificates cannot be used for the purchase of alteration services.

Gift Certificates will not be replaced or refunded if lost or stolen. Peter Field, LLC and its affiliates are not responsible for lost Gift Certificates.

Gift Certificates will not be returnable or exchangeable for cash, except in states where required by law.

Coupons and other discounts may not be used to purchase Gift Certificates.

Gift Certificates cannot be used to purchase Gift Certificates.

Purchase amounts that exceed the value of the tendered Gift Certificates will require a credit card for the balance due.

How to Obtain Your Balance

To obtain your balance on a Peter Field Gift Certificates, please email the Peter Field team at orders@peterfieldcustom.com. Please note that in most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time.

Expiration / Service Fees

Peter Field Gift Certificates are valid for 5 years after the date of purchase. 

Compliance With Law

By purchasing Gift Certificates, you are certifying and representing to Peter Field, LLC and its affiliates that the activities in connection with which the Gift Certificates will be used and comply with these Terms and Conditions and all applicable laws, rules and regulations, including the Terms and Conditions that govern the peterfieldcustom.com web site. In addition, you agree to defend and indemnify Peter Field, LLC. and its affiliates from and against any claims, expenses or liabilities made against or incurred by any of them in connection with your use of the Gift Certificates or violation of any of these Terms and Conditions.

Acceptance of these Terms and Conditions

Your purchase or use of a Gift Card or e-Gift Card constitutes acceptance of these Terms and Conditions. These Terms and Conditions are subject to change without notice.

Effective Date: November 27, 2013

RETURN INFORMATION

Peter Field is committed to its customers’ satisfaction. At this time all sales are final and non-returnable. We hope that you are happy with your purchase but understand that the product may not meet your requirements. If you are dissatisfied with your purchase for any reason, please contact orders@peterfieldcustom.com and explain the situation. 

Should a garment require alterations, Peter Field will take full responsibility and cover all costs incurred in doing so in the form of Peter Field credit, provided that the customer´s measurements have not changed. If the garment cannot be fixed through alterations, Peter Field will remake the garment.

Peter Field ready to wear products can be exchanged or returned for credit provided garments/items have not been customized, worn, or damaged. Returns and exchanges must be requested within 14 days of your order being shipped. Any used/ damaged goods returned to us will not be subject of a refund, and returned to the customer.

Unfortunately Peter Field is unable to accept returns for custom-made clothing.

To request return authorization please email orders@peterfieldcustom.com.

Please forward all returns to the following address:

Peter Field
185 N. Franklin
Floor 2
Chicago, IL 60605

ELECTRONIC COMMUNICATION

When you visit Peter Field, peterfieldcustom.com, or send e-mails to us, you consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

REPRODUCTION AND REPLICATION

Peter Field grants you access to use its site but prohibits downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes copyright violations.

DISCLOSURE OF INFORMATION

Peterfieldcustom.com reserves the right to release your information if required to do so by legal authorities or by law.

RISK OF LOSS

All products purchased from the site are transported and delivered to you by an independent carrier not affiliated with, or controlled by Peter Field. Title to products purchased on the site, as well as the risk of loss for such products, passes to you when Peter Field delivers these items to the carrier.

PRODUCT DESCRIPTIONS

While we try to be as accurate as possible when naming, describing or pricing a product, peterfieldcustom.com does not guarantee that product descriptions and product prices are accurate, complete, reliable, up-to-date, or error-free. Peter Field/peterfieldcustom.com will not be held responsible in any way for typographical errors, including errors in pricing or errors in descriptions. If you have received a product from peterfieldcustom.com that does not appear how it was/is described on its website, your only recourse is to return the item in unused condition. Non-custom-made returns will not be accepted if the item is in used condition.

WEB SITE LIABILITY

Peterfieldcustom.com does not offer any type of warranty on its products or its website functionality or content. By using this site, you agree that you are using it at your own sole risk. We will not be held responsible for any losses due to site unavailability. Furthermore, peterfieldcustom.com does not guarantee that this site, the servers on which it is hosted, or e-mail sent from peterfieldcustom.com are free of viruses or other harmful components. Peterfieldcustom.com will not be held responsible or liable for any damages of any kind arising from the use of this site or from communication with it.

MODIFICATIONS

Peterfieldcustom.com reserves the right to make changes to its site and its content (including prices, descriptions, and inventory) without notification to any user or customer.

INTERNATIONAL SHIPPING

Currently peterfieldcustom.com ships to the continental United States and the European Union.